TERMS AND CONDITIONS – SEPHORA WEBSITE www.sephora.ae accessible whether via internet access, mobile application and/or digital screen within Sephora stores (the “Website")
The Website is operated by Sephora Emirates L.L.C, trading as Sephora, a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 611595, whose registered address is at P.O. Box 116420, Dubai, United Arab Emirates and whose paid up share capital is 300,000.00 United Emirates Arabic Dirhams (“Sephora”, “us”, “we”, “our”).
By visiting the Website, you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the URL www.sephora.ae and related domain names) (the “Services”).
We grant you a non-transferable and revocable personal license to use the software that is provided to you by us as part of the Website, for the sole purpose of enabling you to use and enjoy the benefit of our Services, as provided by Sephora in the manner permitted by the Terms and Conditions. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in writing in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of Sephora.
All copyright, trademarks, trade names, trade dress, designs, the “look and feel” of the Website, other intellectual property and material, rights on and relating to the Website including software and all HTML and other code contained in the Website, page headers, images, texts, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads and video clips (collectively, the “IP”) are and shall at all times remain vested in Sephora and/or are the property of their respective owners, and are protected by the United Arab Emirates and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only as expressly authorized by Sephora and/or its third party licensors provided, however, that you (i) do not modify or alter the IP in any way; and (ii) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Website. The IP may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.
Sephora is the exclusive owner or licensee of the IP (as applicable) and is the exclusive licensee of the www.sephora.ae domain names.
Sephora may provide content of third parties ("Third Party Content") or links to third party websites (“Third Party Sites”) as a service to those interested in this information. Sephora does not monitor, approve or have any control over any Third Party Content or the Third Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between Sephora and such third party. Sephora does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or any Third Party Site. Sephora is not responsible for updating or reviewing Third Party Content or Third Party Sites. You use Third Party Content and Third Party Sites at your own risk. Third Party Content, including comments from third party users submitted to Sephora do not necessarily reflect the views of Sephora.
In light of the above, Sephora will not be held liable for any reason whatsoever in respect of Third Party Content and/or Third Party Sites including without limitation for the provision of external sources, their content, commercial advertising, products, services or any other information or data available on the Website or from such external sources.
Certain Services and related features, such as but not limited to, newsletters, that may be made available on the Website may require registration or subscription to enable your use of them. Should you choose to register or subscribe for any such Services or related features, you agree to provide complete, accurate and current information about yourself, and to promptly update such information if there are any changes. We may change our registration or subscription requirements from time to time. As a user of the Website you are solely responsible for keeping passwords and other account identifiers safe and secure. As a user of the Website you are entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us immediately of any unauthorized use of your password or account. Sephora shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this paragraph. You may be liable for our losses or others due to such unauthorized use.
You are responsible for your use of the Website, for any information, text, graphics, photos or other materials which you upload or post to the Website (collectively “Your Content”), and for any consequences thereof. Most content you submit, post, or display through the Website is public by default and will be able to be viewed by other users and through third party services and websites. You should only provide content that you are comfortable sharing with others under these Terms and Conditions. When posting Your Content, you agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. We may not monitor or control Your Content and, we cannot take responsibility for Your Content. Any use or reliance on Your Content, or content provided by any party other than Sephora (such as other users) (“Other Content”) or obtained by you through the Website is at your own risk. Your Content may be moderated and may take up to 48 hours to be displayed but Sephora does not commit to checking all Your Content or Other Content and will not be liable for the same. If you have a complaint about any posts please contact our Customer Service. Sephora reserves the right, in its sole discretion, not to publish or to remove any of Your Content or Other Content that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data or improperly uses the medium for promoting and advertising businesses.
We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of Other Content or endorse any opinions expressed via the Website. You understand that by using the Website, you may be exposed to Other Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will we be liable in any way for any of Your Content or Other Content, including, but not limited to, any errors or omissions in Your Content or Other Content, or any loss or damage of any kind incurred as a result of the use of Your Content or Other Content posted, emailed, transmitted or otherwise made available via the Website or broadcast elsewhere.
You retain your rights to Your Content. By submitting, posting or displaying Your Content on or through the Website, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute Your Content in any and all media or distribution methods (now known or later developed). You agree that this license includes the right for Sephora to provide, promote, and improve the services it provides and to make Your Content available to other companies, organizations or individuals who partner with Sephora for the syndication, broadcast, distribution or publication of Your Content on other media and services, subject to our terms and conditions for Your Content use. Such additional uses by Sephora, or other companies, organizations or individuals who partner with Sephora, may be made with no compensation paid to you with respect to Your Content.
We may modify or adapt Your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to Your Content as are necessary to conform and adapt Your Content to any requirements or limitations of any networks, devices, services or media. We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any of Your Content, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms and Conditions, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Sephora, its users and the public.
You may not do any of the following while accessing or using the Website: (i) access, tamper with, or use non-public areas of the Website, our computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Website by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to the Terms and Conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Website to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Website, or by scripting the creation of Your Content in such a manner as to interfere with or create an undue burden on the Website.
Availability of the Website
You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that Sephora cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside Sephora’s control, such as, for example, transmission and telecommunication links between Sephora and you and between Sephora and other systems and networks.
While Sephora has tried to accurately display the colors and shape of products, the actual colors and/or shape You see will depend on your monitor and may not be accurate.
Sephora may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. Sephora is not liable for any modification to or suspension or interruption of the Website.
TERMS OF SALE
The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates.
In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, valid e-mail address, payment details, valid billing address and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete and correct and confirm that you are the person referred to in the billing information provided.
The Website is only available to persons who meet Sephora terms of eligibility, those who hold a valid credit card by a bank acceptable to Sephora, and those who have authorized us to process a charge or charges on their credit card in the amount of the total purchase price for the product(s), including any taxes or delivery fee if applicable, which they purchase. Products purchased are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. Sephora reserves the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.
By making an offer to purchase products(s), you expressly authorize Sephora to perform credit checks and to transmit or obtain your credit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit card, obtain an initial credit card authorization and/or authorize individual purchase transactions, as we deem necessary. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Order of the products
The products available on the Website, including any samples Sephora may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise received from Sephora.
The products appearing for sale on the Website are subject to acceptance and availability. If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible, cancel your total order
Please note that you can order up to 5 (five) units of a product.
All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions or any other problem identified by us.
Sephora will store a record of your transactions for a minimum of 1 (one) year.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it.
Unless cancelled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and Sephora will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched. The sale contract is therefore concluded in Dubai, United Arab Emirates and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Sephora.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, whether or not that product has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Every effort is made to make sure all details on the Website are accurate, however we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the product(s), we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges applicable to that order.
Prices and Payment policy
The price of the products shown on the Website and delivery charges are shown in your local currency and are exclusive of any applicable taxes or import duties.
Delivery charges, if applicable, will be added to the price of the Products and will be indicated in your local currency, separately on the order form during the check-out process.
If you are a customer whose credit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept the following forms of payment:
- credit card: VISA-MASTERCARD-AMERICAN EXPRESS
- cash on delivery (“COD”)
All credit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit card refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.
The details on the credit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the packing of your order by Sephora. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it.
No credit cards’ details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.
We take reasonable care to make the Website secure. Rest assured that your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
Sephora delivers in the United Arab Emirates and we estimate that your order is expected to be delivered within 2 to 3 (two to three) days from the day you receive your order confirmation email. For remote areas the delivery time may vary therefore we invite you to contact our Customer Service.
For all orders of AED350 and above, if you chose to pay:
- by credit card, the delivery will be free of charge
- by cash on delivery, the delivery fee will be AED30
For all other orders below AED349, if you chose to pay:
- by credit card, delivery fee will be AED20;
- cash on delivery, delivery fee will be AED50.
If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company. If you fail to collect your delivery by the second attempt you may be charged an additional delivery fee for any further attempt.
Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the UAE.
Orders are delivered Saturday through Thursday, excluding Friday and public holidays.
Cancellation, return and exchange policy
At Sephora, it is our intention to ensure our customers are satisfied with their purchases from us.
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service at 800 SEPHORA (800-737-4672) to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.
If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product for any reason, you may return the product(s) to us by visiting your nearest Sephora store in the United Arab Emirates.
All products must be returned to us, unused and with all Sephora tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 14 (fourteen) days of receipt of by you. We will not accept any returns for products if the original packaging has been opened or tampered with.
Returns that are damaged or soiled may not be accepted.
Once we have inspected the returned product(s) and approved the return, we will refund the price paid by you for the product(s), with the exception of applicable taxes or import duties, if any, and initial delivery charges.
Products are damaged or defective if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.
In case of defective products and after our inspection and approval, we will refund the price paid by you and the delivery fee, if any.
In all cases, we will process the refund the price paid by you in cash and only in store.
We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.
If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all Sephora and tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 14 (fourteen) days of receipt of by you.
You can exchange your product(s) by returning it(them) to your nearest Sephora store in the United Arab Emirates within 14 (fourteen) days of receipt of your order, subject to stock availability. All products must be returned to us, unused and with all Sephora tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice along with your ID.
Once we have received and inspected the returned product(s), You may exchange your product(s) with any other product(s):
- of the same value; or
- of a lower value, in which case any excess will be refunded to you; or
- of a greater value, in which case you will have to pay the price difference at the time of the exchange.
By buying products through our Website, you acknowledge and agree that Sephora carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding/crediting the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.
All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions.
Sephora provides no warranty as to the accuracy of the content on the Website, nor does it warrant that such content is error free or reliable or that your use of the content will not infringe the rights of third parties. Sephora does not warrant that the functional aspects of the Website or its content will be error free or that the Website, its content or the server that makes it available are free of viruses or other harmful components. If your use of the same results in any damage or the need for servicing or replacing property, material, equipment or data, Sephora is not responsible in any way for those costs. Sephora makes no warranty regarding the Website’s content, software, text, downloads, graphics or links, or any results from using the Website and you bear the entire risk of the completeness, accuracy or usefulness of any content on this Website. Sephora reserves the right to withdraw any content from the Website at any time and for any reason. Removal may be immediate and without notice. You confirm that Sephora is not liable to you or any third party for any such withdrawal.
We endeavor to provide an accurate description of the products on our Website and to display the colors of the products as accurately as possible. We cannot guarantee that your monitor’s display of any color will be accurate.
The personal opinions of the labels and brands whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Sephora and we accept no responsibility for any such views expressed in any media.
You agree, at our request, to defend, indemnify, and hold harmless Sephora and its affiliates, including their officers, directors, agents, suppliers and licensors from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website, any breach by you of these Terms and Conditions or the use by any other person accessing the Website using your Internet account. Sephora reserves the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Terms and Conditions and your use of the Website.
OUR WEBSITE IS PROVIDED BY SEPHORA ON AN “AS IS” AND “AS AVAILABLE” BASIS. SEPHORA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SEPHORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, SEPHORA DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS.
LIMITATION OF LIABILITY
Nothing in these Terms and Conditions is intended to affect your rights as a consumer under the laws of the United Arab Emirates.
The use of the Website or any of the Services or products available thereon is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or products available thereon.
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL SEPHORA OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF SEPHORA HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL SEPHORA BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION.
We reserve the right to modify these Terms and Conditions at any time without notice to you. Any modifications of these Terms and Conditions will be effective once published on our Website. Your continued use of the Website (or any of our other websites) following such change shall signify your agreement to be bound by the modified Terms and Conditions. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Website.
These Terms and Conditions constitute the whole legal agreement between you and Sephora and govern your use of the Website and all Services and products available thereon and completely replace any prior agreements between you and Sephora in relation to the same.
You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you and Sephora may stop providing the same (or any features within them) to you or to users.
You understand that Sephora grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials and Sephora reserves the right to revoke these exceptions either generally or in specific cases.
You understand that you are solely responsible for (and that Sephora has no responsibility to you or to any third party for) any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage which Sephora may suffer) of any such breach.
If Sephora does not exercise or enforce, or delays in its exercise or enforcement, of any legal right or remedy, this will not be taken to be a formal waiver of Sephora’s rights.
You and Sephora are independent contractors, and these Terms and Conditions, including but not limited to submission or distribution of Your Content, will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between the you and Sephora. Neither party will have the power to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set out in the Terms and Conditions. Neither party shall advertise, represent or hold itself (or any of its agents) out as so acting or being authorized so to act, or incur any liability or obligation on behalf of, or in the name of, the other party, unless specifically provided for in these Terms and Conditions.
If any of the provision of these Terms and Conditions is held to be illegal or unenforceable, the other terms of these Terms and Conditions shall not be affected and shall remain in full force and effect.
These Terms and Conditions are reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply.
These Terms and Conditions are governed by the laws of the Emirate of Dubai, United Arab Emirates and all disputes arising hereunder are subject to the exclusive jurisdiction of the Dubai courts.
CONTACT US - CUSTOMER SERVICE
If you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Service by email at [email protected] or by telephone at 800 SEPHORA (800-737-4672) every day from 10:00AM to 10:00PM (United Arab Emirates TIME) except on public holidays.
We, at Sephora, recognize the importance of personal information you have provided us and are committed to properly manage, protect and process your personal information collected through the Website.
Collection of Personal information
The Website collects certain information when you interact with it, for example, the Website may collect "Personal Information", which is data that can be used to identify an individual. The Website may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:
- Information that you provide by filling out forms on the Website, including when you register, subscribe to any Services including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion, complete a survey or report a problem with the Website;
- Your correct date of birth, which we may require that you submit;
- Any information you may provide when you contact us or send us a correspondence;
- Details of any transactions you carry out through the Website, including the placement of any orders by you; and
- Details of your visits to the Website including, but not limited to, your computer's IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.
If an order is placed with us, we need to hold Personal Information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) to allow us to process your orders and payment, let you know the status of your order, manage your account and to serve your requests in general. We may also obtain information as a result of authentication or identity checks.
Please be aware that if we are requested by any regulatory or government authority investigating any suspected activity to provide your Personal Information, we will be entitled to do so.
Use and Disclosure of your Personal Information
- To improve our understanding of your interests, concerns and preferences
- to provide you with further information about our new products, events, changes to our Website, service updates, special offers and promotions, including by way of newsletters;
- to record statistical data for marketing analysis;
- to communicate with you about your purchase, account information, or customer service needs; and/or
- to help you receive your orders placed with us;
- to respond to your customer service enquiries and complaints or provide you with a service that you have requested.
- to improve the Website design and monitor customer patterns in order to better meet our visitors' needs through our internal marketing and demographic studies.
For the purposes mentioned above and for reporting purposes, Your Personal Information may be shared:
- with a credit reference or fraud prevention agency, which may keep a record of that information.
- with our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other third party service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;
- with any prospective seller or buyer of Sephora’s business or assets;
- with our carefully selected business partners, at your option, to enable them to send you information which may be of interest to you;
- If we are under a duty to disclose or share your personal data in order to enforce or apply the Terms and Conditions and other agreements, to pursue available remedies or limit the damages that we may sustain, or protect the rights, property, safety or security of Sephora, our employees, agents, contractors, customers, the visitors of the Website or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Marketing Opt Out
We may contact you from time to time for marketing and promotional purposes by email, mail or phone. Subject to your rights to opt out from receiving such contact, your consent is provided on an ongoing basis.
If you wish to opt out of receiving newsletters or any electronic marketing and promotional messages, simply follow the unsubscribe instructions on the message that you have received. Otherwise, you can just click on the “UNSUBSCRIBE” link in our emails, or set up your preferences in your My Account section or simply contact our Customer Service at [email protected] and they will assist you in this respect.
Your election not to receive any promotional and marketing correspondence from us will not prevent us from:
- Corresponding with you by email or otherwise, regarding your existing or past relationship with us, including without limitation correspondence in relation with your online transaction(s) or your account.
- Accessing and viewing your Personal Information in the course of maintaining and improving our database and the Website; or
Accessing, Modifying or Deleting your Personal Information
You can access and review your Personal Information in the My Account section of the Website.
If your Personal Information changes in any way or is incorrectly presented on the Website you should immediately update or correct your Personal Information (as applicable) by accessing the My Account section on the Website or, alternatively by contacting us by email at [email protected].
If you wish to have your Personal Information deleted, please let us know in the same manner as referred to above and we will take reasonable steps to delete it unless we need to keep it to comply with applicable laws.
We cannot guarantee the security of nor accept any liability for any of the information you submit to us.
If you require further information, please contact our Customer Service at [email protected] or 800 SEPHORA (800-737-4672)
We will make reasonable efforts to service your request in a timely manner.
Please note that we shall retain your Personal Information during and following the end of your use of the Website for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.
Protecting your Personal Information
We will use our reasonable commercial efforts to ensure your Personal Information is kept confidential and secure and to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented however we cannot guarantee that any of your Personal Information stored in our servers or transmitted or from a user will be free from unauthorized access and, to the extent permitted by law, we cannot be responsible for any theft or loss of, unauthorized access or damage to, or interception of any data or communications. By using the Website, you acknowledge that you understand and agree to assume these risks and Sephora will not be held liable for any reason resulting thereof, including without limitation in case of breach of security, unauthorized disclosure or any unauthorized use of such Personal Information.
We may use information from cookies for the following purposes:
- Traffic monitoring, for example, the IP address from which you access the Website, the type of browser and operating system used to access the Website, the date and time of your access to the Website, the pages you visit, and the Internet address of the website from which you accessed our Website;
- To recognize repeat visitors for statistical/analytical purposes; or
- Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.
We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:
- To customize or personalize your experience of the Website, for example, so that we can greet you by name;
- For transactional purposes, such as credit card sales; or
- To monitor your use of the Website in order to make our communications with you as relevant as possible, for example, by sending you email communications relevant to the parts of the Website that you visit most often or that you have visited or by letting you know about features of the Website that you have not accessed previously.
- To deliver ads relevant to you whenever you are browsing on Internet.
We may compile and report to third parties (such as advertisers) statistics about our users in terms of numbers, traffic patterns and related site information.