ORDERS

ORDERS

How do I return a product?

Visit any Sephora store in UAE to return your item(s) purchased through Sephora.ae.

All products must be returned to us, unused and with all Sephora tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 14 (fourteen) days of receipt by you.

We will not accept any returns for products if the original packaging has been opened or tampered with.

Returns that are damaged or soiled may not be accepted.

Original shipping and handling costs are non-refundable unless the items are defective or damaged.

In-store return:

1. Choose your store 

2. Don't forget to bring:
Your receipt (not order summary) as well as the credit card you used to place your order. 

Please note: All products must be returned to us, unused and with all Sephora tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 14 (fourteen) days of the order being received.

3. Visit our store: Our teams will take care of your request and proceed with the refund or exchange of your product. The choice is yours!

Please do not mail your return to a Sephora store. Stores are unable to process mail-in returns.

Read our full ""Return and exchange policy"" here."