MOST ASKED QUESTIONS

MOST ASKED QUESTIONS

What is your return policy?

Visit any Sephora store in UAE to return your item(s) purchased through Sephora.ae.

Please bring your invoice as well as the credit card you used to place your order. A Sephora staff member will inspect your item(s) and if they meet the conditions listed in our terms and conditions will process your return or exchange at the Sephora store - it's that easy!

All products must be returned to us, unused and with all Sephora tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 30 (thirty) days from date of online purchase.

For sale and discounts, products can be exchanged or returned within 14 (fourteen) days from date of online purchase.

We will not accept any returns for products if the original packaging has been opened or tampered with.

Returns that are damaged or soiled may not be accepted.

Original shipping and handling costs are non-refundable unless the items are defective or damaged.

Please do not mail your return to a Sephora store. Stores are unable to process mail-in returns.