TERMS & CONDITIONS OF SEPHORA LOYALTY PROGRAM
- 1. Purpose of the loyalty program
- 2. Subscription to the loyalty program
- 3. Conditions of use of the loyalty program
- 4. Personal information and data
- 5. Benefits of the loyalty program
- 6. Sephora's rights
- 7. Suspension and deactivation
- 8. Liability
- 9. Customer Service
1. Purpose of the loyalty program
The SEPHORA Beauty Pass loyalty program (the "Loyalty Program") has been introduced by SEPHORA Middle East FZE, a free zone company duly incorporated under the laws of Dubai, United Arab Emirates, having its registered offices at PO Box 18536, Dubai, United Arab Emirates. The Loyalty Program is applicable only to any e-commerce website operated by SEPHORA or any of its affiliates and to SEPHORA stores in the United Arab Emirates, Kingdom of Saudi Arabia, State of Qatar, Kingdom of Bahrain, State of Kuwait and Sultanate of Oman (the "SEPHORA Store(s)").
This Loyalty Program allows SEPHORA loyalty members to accumulate points on purchases made at Sephora Stores, entitling them to benefit from various offers and promotions.
There are three Beauty Pass available as part of the Loyalty Program:
- The SEPHORA White Beauty Pass (the "White Beauty Pass")
- The SEPHORA Black Beauty Pass (the "Black Beauty Pass")
- The SEPHORA Gold Beauty Pass (the "Gold Beauty Pass")
It being understood that:
The White Beauty Pass and the Black Beauty Pass will not consist in a physical card, but in a digital pass number. However, the Gold Beauty Pass will consist in a physical card, however, the card is not physically needed when making a purchase.
2. Subscription to the loyalty program
2.1 Eligibility for the loyalty program
A customer who subscribes to the Loyalty Program (the "Beauty Pass Member") will be given a SEPHORA Beauty Pass account number on which she/he will accumulate points on the Beauty Pass when products are purchased in SEPHORA Stores, and can be used to benefit from various offers.
The Beauty Pass is strictly reserved to customers who have a physical address in the United Arab Emirates, Kingdom of Saudi Arabia, State of Qatar, Kingdom of Bahrain, State of Kuwait and Sultanate of Oman (the "Territory").
If the customer is under the age of 18 years old and / or minor, a prior written authorization of her/his parents or legal guardian is required.
SEPHORA's employees are not eligible to participate to the Loyalty Program.
Each customer is entitled to subscribe to one single Beauty Pass account in the Territory. SEPHORA reserves the right to request at any time documentation to verify the identity of a customer who wishes to subscribe to the Loyalty Program.
All information disclosed by a customer must be related to the customer, complete, correct, readable and usable to benefit from the Loyalty Program. Information disclosed must be kept up to date by being updated in-store, or by visiting the website www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw.
SEPHORA is not responsible for the non-receipt by a Beauty Pass Member of a Beauty Pass or an offer or promotion due to outdated or incorrect information. Any offer voucher connected to the Loyalty Program, which is damaged, scratched, torn or is in bad condition may be rejected by SEPHORA at its sole discretion.
In no event may any offer voucher be transferred or exchanged against cash.
2.2 Conditions for Obtaining the Sephora White Beauty Pass:
The White Beauty Pass is freely available to any customer upon request when making a purchase in a SEPHORA Store. To register for the Loyalty Program, customers must complete a registration form inside physical store or online after which their pass will be activated once forty eight (48) hours have passed from post registration.
2.3 Conditions for obtaining the Sephora Black Beauty Pass:
The Black Beauty Pass level upgrade confirmation will be sent by email to the White Beauty Pass member once she/he has accumulated two hundred (200) points on her/his White Beauty Pass (hereinafter referred to as the "Eligible Beauty Pass Member"). Even once the Eligible Beauty Pass Member has been upgraded from White to Black, her/his Beauty Pass number will remain the same.
2.4 Conditions for obtaining the Sephora Gold Beauty Pass:
The Gold Beauty Pass (physical card) will be sent to the Black Beauty Pass Member, at her/his physical address, as well as an email confirmation once she/he has accumulated one thousand five hundred (1500) points on her/his Black Beauty Pass while purchasing products in the SEPHORA Store within a twelve (12) month period (hereinafter referred to as the "Eligible Gold Customer”).
3. Conditions of use of the loyalty program
Beauty Pass is personal to the Beauty Pass member it was registered under and cannot be transferred to or used by another person.
The benefits offered by a Beauty Pass can be taken advantage of only upon presentation of the Beauty Pass number or mobile phone number used when registering while purchasing products from SEPHORA Store.
Beauty Pass members cannot redeem their rewards from the website. And they can redeem their rewards only at Sephora participating stores in ME.
A Beauty Pass member must use her/his Beauty Pass in strict compliance with these terms and conditions. If SEPHORA suspects that a Beauty Pass member is not complying with these terms and conditions, SEPHORA reserve the right to suspend or terminate the Beauty Pass at its sole discretion.
4. Personal information and data
As part of the Loyalty Program subscription, SEPHORA will collect personal data about the subscribing Beauty Pass Member. This information will be used by SEPHORA in order to enable SEPHORA to track and provide data about the Loyalty Program, for example:
Keep track of the Beauty Pass Member’s purchase records; Allocate points according to those purchase records; Inform the Beauty Pass Member about promotions, news, brand offerings etc.; Update SEPHORA’s profiling of the Beauty Pass Member’s preferences so that SEPHORA may tailor its products and services to better serve its customers throughout the Territory. SEPHORA may from time to time, share such data with sub-contractors, consultants, agents and affiliated companies within the Territory for the purposes mentioned above. In this context, SEPHORA may also transfer such information outside the Territory for the purposes mentioned to the following:
SEPHORA’s employees; SEPHORA’s sub-contractors, consultants, agents, and other providers who need to have access to the information in order to fulfill their obligations and deliver their services;
SEPHORA’s subsidiaries, sister companies and affiliated companies outside the Territory; and Companies which belong to the SEPHORA Group and/or LVMH Group, and notably SEPHORA SAS in Middle East.
The Beauty Pass Members who wish to have access, amend or delete any data relating to her/him, may do so in-store, or by visiting the website www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw. The Beauty Pass Members may also have access to amend or delete any data relating to her/him on the SEPHORA mobile application. SEPHORA. SEPHORA may save any data collected from its Beauty Pass Member as long as necessary for the purpose of the Loyalty Program. However, if a person ceases to be a member of the Loyalty Program, they should inform SEPHORA in writing by contacting customercare@SEPHORA.ae.
SEPHORA shall be entitled to disclose any information or data collected from the Beauty Pass Member to the following entities:
SEPHORA’s lawyers for purposes of legal advice, settlement of dispute or litigation to protect SEPHORA’s interest; Persons involved in collecting a debt owed by that customer/member to SEPHORA;
Persons identified in a Court subpoena in compliance with any Court subpoena;
Any government institution who has made a lawful request for such data; to a statistician for scholarly or research purposes; or where such disclosure is required by law.
The SEPHORA Loyalty Program is reserved for persons more than 18 years of age. If SEPHORA finds out that the same person holds several Cards of the Loyalty Program, the data and benefits of the member shall only be registered once in the same single card and the superfluous cards shall be deactivated and the points and benefits in duplicate removed therefrom. It is specified that a member can at any time go to his customer space on the www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw Internet site, the SEPHORA Middle East mobile application (available on iPhone and Android) or in a store in order to update her/his personal information.
SEPHORA keeps the information concerning the history of the purchases of the member and of the use of the services when the latter presents or enters her/his Beauty Pass number. This conservation is necessary to manage the eligibility of the member for the different benefits of the Loyalty Programme and to ensure its proper execution. Furthermore, this information is used to send to the member the offers, news or personalised advertisements according to his previous purchases and/or interests. This information is combined with that collected at the time of the interactions with other SEPHORA services in order to refine the profile and the knowledge of the member.
When the member has accepted the placement of cookies on the www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw Internet site or on the SEPHORA Middle East mobile application (available on iPhone and Android), she/he allows SEPHORA to display targeted advertisements on the www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw Internet site or on the SEPHORA Middle East mobile application (available on iPhone and Android), as well as on the sites of third parties.
This information also allows SEPHORA for its own legitimate interests to improve its knowledge of the preferences of the Beauty Pass member.
The Beauty Pass member can at any time verify and/or modify the personal data entered in his account by going to his page my “account” of the www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw Internet site or on the SEPHORA Middle East mobile application (available on iPhone and Android).
The Beauty Pass member can also exercise his rights of access, rectification and portability in writing: – by e-mail to the following address: customercare@SEPHORA.ae.
For more complete information concerning the processing of her/his personal data, the member is invited to read the Personal Data and Privacy Cookies Charter of SEPHORA available on the SEPHORA site https://www.sephora.ae/en/privacy-cookies-policy_ME.html.
5. Benefits of the loyalty program
5.1 Benefits for a White Beauty Pass member:
The White Beauty Pass allows its member to access the White Beauty Pass Program and to earn and accumulate points while purchasing products in SEPHORA Stores or on www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw and on any e-commerce website operated by SEPHORA.
5.2 Benefits for accumulating points on a Black Beauty Pass:
The Black Beauty Pass allows its member to access the Black Beauty Pass Program and to earn and accumulate points while purchasing products in SEPHORA Stores or on www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw and on any e-commerce website operated by SEPHORA.
Upon accomplishing two hundred (200) points as White Beauty Pass member, you will become Black Beauty Pass members and automatically will receive a "welcome email" along with a voucher equal to two hundred (200) points accumulated on your Beauty Pass which can be redeemed against one (1) gift from a selection made available by SEPHORA.
Afterwards, each time the Black Beauty Pass member accumulates a further two hundred (200) points with the mechanics stated above, she/he will automatically receive a new voucher by email which can be redeemed against one (1) gift from a selection made available by SEPHORA.
The gift selection is subject to stock availability.
5.3 Benefits for accumulating points on a Gold Beauty Pass:
Customers eligible for the Gold Beauty Pass will receive by courier their Gold Beauty Pass (including a physical card) in a "Welcome Pack" once the Sephora Call center has successfully contacted them and obtained their physical address. The Gold Beauty Pass allows its members to earn and accumulate points while purchasing products in SEPHORA Stores or on www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw and on any e-commerce website operated by SEPHORA.
As a Black Beauty Pass member, when accumulating one thousand five hundred (1500) points you will become Gold Beauty Pass member.
Each time a Gold Beauty Pass member accumulates two hundred (200) points with the mechanics stated above, she/he will automatically receive a new voucher by email which can be redeemed against one (1) gift from a selection made available by SEPHORA.
In addition to this, every time the Gold Beauty Pass Member reaches a threshold of one thousand (1,000) points, she/he will automatically receive a voucher by email that he/she can redeem against one gift from made available by SEPHORA.
The gift selection is subject to stock availability.
The Gold Beauty Pass member shall provide SEPHORA with her/his correct delivery address in order for SEPHORA to schedule the delivery of her/his Gold Beauty Pass.
5.4 Common provisions to both White Beauty Pass Program, Black Beauty Pass Program and Gold Beauty Pass Program:
To benefit from the advantages offered by the Loyalty Program:
Once the account is activated, points will accumulate on the White Beauty Pass when the mobile number used when registering is presented upon purchasing products in SEPHORA Stores. One point will accumulate for every:
Ten (10) United Arab Emirate Dirham (AED) spent on purchases in SEPHORA Stores.
Ten (10) Saudi Riyals (SAR) spent on purchases in SEPHORA Stores.
Ten (10) Qatari Riyals (QAR) spent on purchases in SEPHORA Stores.
One (1) Bahraini Dinar (BHD) spent on purchases in SEPHORA Stores.
Zero point eight (0.8) Kuwaiti Dinar (KWD) spent on purchases in SEPHORA Stores.
One (1) Omani Riyal (OMR) spent on purchase on www.SEPHORA.om.
If a customer is in possession of a physical white or black card, he/she can still present it in our SEPHORA stores.
If a customer is aware of his/her Beauty Pass number he/she can give this number in our SEPHORA stores
If a customer is a gold member, she/he can either present her/his physical card, give her/his Beauty Pass number, or mobile number used when registered for the program. The points accumulated while purchasing products in the SEPHORA Stores cannot be transferred from neither the Beauty Pass to any other person nor can be exchanged for cash. In case of claim of reimbursement or product returns, SEPHORA reserves the right to deduct the points credited to the Beauty Pass account associated with the product in relation to which the reimbursement is requested.
The number of points accumulated on a Beauty Pass can be checked by the Beauty Pass Member on:
www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw; or
By asking a cashier at a SEPHORA Store; or
On the SEPHORA mobile Application; or
By calling SEPHORA Customer Care line.
Benefits offered to a Beauty Pass member may vary depending on the status of their beauty pass and the correct information that was given by them at the time of registration (birthday date, mobile number, email etc). During sales and promotional periods, the Beauty Pass Member can accumulate points but may not be permitted to redeem points on discounted merchandise.
COMMUNICATIONS
The Beauty Pass Member will be receiving news and special offers by mail, email or SMS.
In the event that the Beauty Pass Member no longer wishes to receive such news and offers, she/he is entitled to unsubscribe on-line, in store or by calling SEPHORA Customer Care line.
6. Sephora's rights
SEPHORA may modify these terms and conditions at any time in its sole discretion.
SEPHORA may inform the Beauty Pass Member of changes to these Terms and Conditions via mail, email or at www.SEPHORA.ae / www.SEPHORA.sa / www.SEPHORA.om / www.SEPHORA.bh / www.SEPHORA.com.kw. Beauty Pass members should regularly check the SEPHORA website(s) for the latest version of these Terms and Conditions.
SEPHORA reserves the right to amend, suspend or terminate the Loyalty Program for any reason at any time. In the event that SEPHORA decides to terminate the Loyalty Program, all Beauty Pass Members will be informed by means of the contact information supplied by them. The Beauty Pass Member will then have thirty (30) days to redeem any benefits otherwise the accumulated points will be lost. In the event of termination and/or suspension of the Loyalty Program, SEPHORA will not be held liable for any unused points. Furthermore, the Beauty Pass Member will have no legal recourse whatsoever against SEPHORA in this respect and will not be entitled to any compensation in the event of modification or termination of the Loyalty Program.
7. Suspension and deactivation
The Beauty Pass members must comply with these terms and conditions and should adopt a fair behavior towards SEPHORA. Accordingly, SEPHORA reserves the right to suspend the Beauty Pass or to permanently disable a Beauty Pass of a Beauty Pass member (and therefore to cancel the benefits related to such Beauty Pass) by notifying the Beauty Pass Member in the event she/he abuses the Beauty Pass privileges, these terms and conditions or otherwise harms SEPHORA. In such a case the Beauty Pass Member will not be entitled to any compensation whatsoever, particularly in the following cases:
In the event of fraud, attempted fraud or theft by the Beauty Pass Member in any SEPHORA Store; or
- In the event of misuse of a Beauty Pass by the Beauty Pass Member; or
- In the event of misconduct by the Beauty Pass Member that is likely to disrupt the operation of the Loyalty Program or the operation of any SEPHORA Store; or
- In the event of abnormally high number of transactions of purchases made on the same day and/ or consecutive days; or
- In case of default of payment which has not been remedied by the Beauty Pass Member within one (1) month following the notification from SEPHORA in this respect; or
- More generally, in the event of non compliance by the Beauty Pass Member with this Terms and Conditions.
In the event the Beauty Pass Member does not use their Beauty Pass for a twelve (12) month consecutive period, SEPHORA may decide to deactivate the Beauty Pass and the accumulated points will be lost. SEPHORA will notify the Beauty Pass Member that her/his card has been deactivated and if she/he does not use their Beauty Pass within thirty (30) days following such notification, the Beauty Pass will be deactivated permanently.
All Beauty Pass (when consisting in a physical card) remain the property of SEPHORA and must be returned upon request.
8. Liability
SEPHORA is not responsible for any, direct or indirect, consequences or problems in regard to the Loyalty Program. Nevertheless, SEPHORA will use its best efforts to ensure that the Beauty Pass Member can benefit from its accumulated points in case of malfunction of the Loyalty Program.
When the Beauty Pass consist in a physical card and in the event the Beauty Pass Member loses her/his Beauty Pass, or her/his Beauty Pass has been stolen, then the Beauty Pass Member must inform SEPHORA by contacting SEPHORA at the following address:
customercare@SEPHORA.ae
Accordingly:
If the Beauty Pass Member was holding a SEPHORA Gold Beauty Pass, SEPHORA will send the Beauty Pass Member a new SEPHORA Gold Beauty Pass (including a physical card) to the physical address which was supplied by her/him to SEPHORA as soon as possible. Any previously accumulated points on that lost/ stolen Gold Beauty Pass will be transferred to the new Beauty Pass.
CUSTOMER CARE LINE
For any question about your SEPHORA Beauty Pass Program and related account, our Customer Service is available daily from 10AM – 10PM (United Arab Emirates TIME) except on public holidays.
From UAE: 800 7374672
From Saudi Arabia, Qatar, Kuwait, Bahrain, Oman: +971 4 45 08 443
You can also email us at customercare@SEPHORA.ae